Personal Training Policies

Cancellation policy: 24 hours' notice

Life happens, so you can cancel or move a session free of charge as long as you give at least 24 hours' notice before the start time.

• To cancel or reschedule, call or WhatsApp Artem on 07301 512215.
• Sessions cancelled with less than 24 hours' notice, or missed without notice, count as used and are charged in full.
• If you arrive late, the session still finishes at the planned time so the next client is not delayed.

Session packages must be used within the month

Monthly packages are booked as a set number of sessions for that month. To keep your progress on track and your slots reserved, all sessions in a monthly package must be used within that month.

• Unused sessions do not roll over to the next month and are not refunded, unless the session was cancelled by your trainer (see section 3).
• Sessions cancelled by you with at least 24 hours' notice can be rebooked, as long as they are used within the same month.

If your trainer is away or ill: you get a refund

If Artem has to cancel a session because he is ill, on holiday or unavailable for any other reason, you will not lose out.

• Any session cancelled by your trainer is refunded in full.
• If you prefer, the session can be rebooked at another time instead of refunded. The choice is yours.
• Planned time off is shared with you in advance wherever possible.

Payments

• Monthly packages are paid in advance, at the start of each month.
• Sessions are booked once payment has been received.
• Current packages and prices are on the personal training prices page.

Insurance and safety

SYP Fitness is a fully insured personal training business, covered by Insure4Sport personal trainer insurance.

Before your first session you will be asked about your health, injuries and medical history. Please tell your trainer straight away if anything changes, so every session stays safe for you.